How cloud PMS improves guest experience by streamlining processes

As more and more guests expect instant gratification and easy access to information, the pressure on hotels to provide a seamless and efficient check-in and check-out experience is higher than ever. Guests want to be able to book a room, check-in, and check out with minimal hassle, and any inconvenience in the process could lead to negative reviews and lost business. Read this blog to know how a cloud PMS can improve the guest experience by streamlining your hospitality processes.

 

Understanding Cloud PMS

A cloud PMS is a web-based software application that helps hoteliers manage their daily operations in one location, including reservations, billing, and guest management. Unlike traditional PMS systems installed on a hotel’s servers, cloud PMS is hosted on the Internet, making it accessible from any device with an Internet connection.

Cloud PMS provides a range of benefits for hotels, such as: 

  • Increased flexibility and scalability
  • Reduced costs
  • Improved security


Cloud PMS can be customized to meet the specific needs of a hotel and can provide real-time data and insights to make more informed decisions.

 

Streamlining Check-in and Check-out Processes

One of the most compelling advantages of cloud PMS is the ability to streamline check-in and check-out processes. Cloud PMS automates many manual tasks traditionally involved in these processes, such as entering guest information and processing payments.

 

Reduce Front Desk Interactions

Self-check-in is a popular feature of cloud PMS, allowing guests to check themselves in without human intervention. Self-check-in can be done at a kiosk, a website, or a mobile application, significantly reducing wait times for guests. With self-check-in, guests can enter their information, choose their room, and receive their room key, all without interacting with a front desk agent.

 

Smoother Check-ins

Mobile check-in is another feature that can be integrated into cloud PMS. With mobile check-in, guests can check in from their smartphones and receive their room keys digitally. This feature is particularly appealing to younger travelers who are used to using their smartphones for everything, even day-to-day activities.

 

Faster Check-out Process

Cloud PMS can also improve the check-out process. With the ability to securely store guest information and payment details, cloud PMS can process check-out procedures with remarkable ease. Guests can receive their final bill electronically and pay with a tap of their phone or credit card, eliminating the need for paper receipts.

 

Improve the Guest Experience

Adopting a smooth and efficient check-in and check-out process can be a great start to overhauling and improving the guest experience. When guests can quickly and easily check in and out, they are more likely to feel satisfied with their stay and leave positive reviews.

Hotels that have successfully implemented cloud PMS have significantly improved their guest experience. The Wyndham Hotel Group, for example, has integrated self-check-in kiosks into many of their hotels, resulting in reduced wait times and higher guest satisfaction ratings!

 

Cloud-Based PMS: The Future of the Hotel Industry

Cloud-based PMS is widely regarded as the future of the hotel industry’s operations. By streamlining check-in and check-out processes, hotels can provide an upgraded guest experience, increase efficiency, and save costs. Moreover, with real-time data and insights, cloud PMS can be used to personalize the guest experience and meet guests’ ever-changing needs.