The importance of your hotel pre-stay email

Expedia Team have released their 2023 Traveller Value Index Report, which demonstrates numerous exciting and encouraging findings for the resort market. Between them are the next:

  • 1 in 3 people say they are setting up impending business enterprise vacation
  • 1 in 2 buyers are most likely to journey internationally inside the up coming 12 months or currently have a vacation booked, in contrast to only 12% in mid-2020
  • 46% of individuals say that vacation is far more significant to them now than it was pre-pandemic
  • When marketplace gurus undervalue selling price sensitivity amid
    buyers, (with only 23% indicating that inflation will have a negative impact), a person in two shoppers (51%) say that inflation will impact their travel plans above the future 12 months
  • Consumers’ top rated priorities in relation to reserving travel consist of their skill to get a comprehensive refund, reduced pricing and adaptable cancellation insurance policies

A lot of optimistic findings paired with some extremely actual insights that can support inform your approaches and generate loyal, for a longer period long lasting connections with company if you choose them in and use them wisely. 



A important move in producing loyalty is possessing a respectable e mail technique, and a incredibly significant part of that is your pre-continue to be e-mails. 

E mail promoting presents you an prospect to create a individual romantic relationship with your previous guests, existing company and upcoming guests. You can ship e-mail databases highly specific and relevant features that will get their focus in a way a banner advert generally simply cannot.

Setting up a partnership

Electronic mail advertising gives you the likelihood to develop a connection with your subscribers before they guide a hotel space.

If your subscribers like and have faith in you, a greater share of them will be intrigued in booking a area at your hotel.

How do you establish this connection?

The content material you share ought to solve the most important issues your concentrate on viewers has. Those complications can assortment from building travelling easier to conserving funds. These emails can be sent as autoresponders you established up by means of your e mail promoting software program.

To start with e mail

You want to get started with an e mail that introduces oneself and your hotel.

Following that, share your finest journey suggestion or a piece of content about a wonderful nearby attraction. This suggestion ought to give benefit – enable them know that it is well worth subscribing.

Finish the e mail by telling the subscriber on what to count on in the following electronic mail, and when they’ll get it. Maintain it shorter and sweet, instead of mind-boggling them with 20 of your most new unique presents.

Second, 3rd and fourth e mail

In emails two, 3 and 4 you should share additional vacation ideas and stories about your resort and surroundings. You can also provide them with exclusive delivers you consider are suitable to them. This will improve your marriage with subscribers. If you obtain replies with concerns, make confident you reply instantly with ‘welcomes’ and responses.

When they ebook – your pre-continue to be electronic mail

At the time someone actually publications a place, use pre-arrival emails to consider and build on your revenue. 

Send your affirmation email, and then ship a person observe-up e-mail around a 7 days and a 50 percent soon after (which might hopefully final result in a 42% CTR and a 12% conversion rate). 

Affirmation email

Your confirmation e-mail is a need to. It truly is the first email your visitor ought to receive once they have booked their area, and it confirms their reservation. It will not have to only contain the bare bones! Make it vibrant and intriguing if you can. Tempt them with engaging indulgent imagery of your foodstuff, cocktails or spa. Include info on regional functions, and amenities they can choose advantage of like thermal pool and sauna and so forth. Choose the possibility to talk to guests what you can do to make their remain more snug. Get them psyched! Try to remember to make this email in particular juicy if you are not sending a 2nd pre-keep email. If you are sending a second pre-keep electronic mail, you can develop on what you provided in your scheduling affirmation. 

What are the elements of a wonderful pre-remain email?

Your issue line

This is the initial detail your attendees will see, and it truly is your chance to engage them and get them to essentially open the e-mail. How can you make them as ‘clickable’ as achievable? Imagine about personalising it, or possibly making a feeling of urgency or just use the chance to demonstrate off your creativity. Puns or wordplay can be exciting, will sense special, and will give your lodge a individuality.

Preserve a eager eye on your style and design

Look, there is certainly not a enormous sum of room right here. Believe carefully, check out distinct templates and obtain anything that operates for you and your branding, but structure and the visual component of your pre-keep e mail is as critical as any of the copy, perhaps even far more so. You want it to be very easily obtainable, simple to study and aesthetically satisfying! 

Recall to compress any illustrations or photos integrated so you can find no outrageous long load time. 

Talking of your branding…

At any option, endorsing your brand name is a very good detail. In your email marketing is no unique, and these emails are a good way of introducing (or re-introducing) company to your model, what it truly is about and what it appears like. Make guaranteed you go on trying to keep all your visuals and messaging constant across your channels (site and social) so your conveniently recognisable. Keep in mind how several makes and forms of marketing and advertising people are exposed to each day! Consistency is what will help save you. 

Keep it personal
Personalisation has been, and will be, a buzzword for months and several years to occur. As technologies has turn into far more superior, people today expect matters to be personalised, and interaction is certainly one thing that should be, if it can be. You should not just personalise in the subject line – check your e mail and see in which else you can increase your guest’s name so it feels much more intimate than the typical model-buyer interaction. 


Use an electronic mail internet marketing resolution like Revinate to automate your emails. Automation throughout your company is designed to aide your employees and give them far more time to have interaction with clients encounter to experience. Use it well to make your organization extra efficient. 

 Learn additional about e mail marketing listed here.