Villa Italia and SiteMinder – Customer Story

The attributes of Villa Italia – 3 in full, featuring 37 lodge rooms and five apartments – dot the idyllic hills of the Spessart and Franconia’s vineyards. 

The location is a popular all-calendar year-round desired destination for leisure travelers, and although many visitors pick out Villa Italia for a weekend of golfing or climbing, the spot of the rooms and flats also allows enterprise travellers to get to their appointments effortlessly and speedily.

We lately spoke to Antonio Ramirez, who manages Villa Italia. He told us about the purpose for switching to SiteMinder early in 2022 and how this modify has served him optimise his online distribution.

From limited visibility to much-reaching and time-conserving online distribution

With their outdated program Villa Italia could only hook up to a couple booking channels without the need of spending more costs. As a outcome, the houses had only a slight existence on OTAs, inhibiting their get to and making couple of bookings.

“On prime of that we also experienced to deal with two charges with the old resort program: one for our website and just one for OTAs. This meant double the operate every time we altered a price for the reason that we generally had to update two,” Mr Ramirez explains.

All this altered greatly when he applied SiteMinder’s channel supervisor:

“Now we just control a person charge and SiteMinder routinely updates our costs throughout all other channels. This doesn’t only assist us conserve at least a person hour of get the job done, based on the season, but it also lessens the possibility of human mistake,” Mr Ramirez factors out.

The implementation also came with the prospect to hook up to substantially extra OTAs than in advance of. This drastically improved visibility and produced extra bookings.

Simple change and very good assistance

Mr Ramirez hasn’t neglected his 1st impression of SiteMinder: “The composition of the procedure appealed to me ideal away. The interface was intuitive and every little thing so simple to use – I right away took to it.”

He also relished the trustworthy help and the speed with which he could alter from the previous to the new procedure: “We received together effectively with the assistance workforce from the pretty starting, and we continue on to receive prompt responses to our queries. The swap frequently was uncomplicated and sleek. Of study course, our team experienced to master how to use the new system, but that also didn’t choose long.”

Revenue properly put in

Soon after roughly a single calendar year Mr Ramirez remains joyful with SiteMinder, which, he details out, he didn’t always assume:

“I’m a sceptic when it arrives to new software alternatives, which is why I’m far more than satisfied that every little thing labored out so nicely and that SiteMinder has demonstrated to be these a reputable spouse. With the old technique we generally ran into complications, and at periods we’d have to hold out for a extended time to get them solved. This is a issue of the previous now.”

But this is not the only explanation Mr Ramirez stays persuaded that switching to SiteMinder was a great conclusion: “In my encounter the change was totally truly worth it. We ended up seeking to use as quite a few channels as doable with as tiny hard work as doable. And this is just what SiteMinder delivers. I unquestionably suggest that hoteliers consider a possibility and consider one thing new.”

Thank you, Antonio, and we would like you all the results for the long run!


Leave a Reply