Shiji ReviewPro and Amadeus logo on blue background image of hotel pool

Shiji ReviewPro Guest Communications connects with Amadeus’ iHotelier® and HotSOS alternatives to improve website conversions and increase hotel staff performance.

Barcelona, February 2nd, 2023: Clientele of the two Shiji ReviewPro Guest Communications alternative and Amadeus’ iHotelier® Scheduling Motor or HotSOS Service Optimization solution will benefit from a recently integrated AI-driven chatbot to much better serve their guests. Travelers who interact with the Shiji ReviewPro chatbot whilst exploring their upcoming keep are seamlessly routed into the scheduling flow. The moment the visitor has stuffed in their details and is prepared to e-book, they are redirected to the iHotelier Booking Engine webpage to end their transaction.

Shiji ReviewPro and Amadeus logo on blue background image of hotel pool

Thanks to the integration, all final results proven on the Amadeus booking web site are filtered by visitor details formerly gathered in the chat. Booking is now only a make any difference of pick-and-shell out, earning the knowledge uncomplicated and frictionless for the guest. Although messaging automation helps tourists come across the details they will need, the reserving engine integration bridges the gap between data and reservation.

“This new partnership with Shiji reinforces our strategic goal to supply seamless options that satisfy the growing demand from customers for technological innovation-driven visitor personalization. By incorporating guest messaging into the reserving course of action, visitors can very easily and effectively acquire extra personalised delivers and buying ordeals, while hoteliers can incorporate more benefit to their direct reserving channel,” stated Peter Waters, Executive Vice President of Hotel IT Alternatives, Hospitality, Amadeus.

Shiji ReviewPro also integrates with Amadeus’ industry main Assistance Optimization answer, HotSOS. The two-way link delivers frequent clientele entire visibility of guest feed-back administration updated in serious-time on each platforms. Duties coming in from critiques, surveys, messaging discussions or other updates appear straight in the HotSOS remedy as effectively as the Shiji ReviewPro system, enabling prompt resolution for company, and a far better perspective of personnel overall performance.

“As hoteliers are relying additional and much more on the efficiencies of their tech stack, it is turning out to be ever more critical for tech companies to make the digitization of the visitor journey as straightforward and frictionless as attainable. We are content to be equipped to lover with marketplace leaders like Amadeus and synch our endeavours to aid hoteliers turn out to be much more economical, deliver extra profits, and better serve their attendees,” suggests Michael Kessler, CEO of Shiji Guest Solutions.

Clientele who are intrigued in understanding extra about the integration need to contact their Shiji ReviewPro Account Supervisor.

About Amadeus

Amadeus powers additional personalised and authentic travel encounters. Our options are designed to enrich just about every stage of the traveller journey and assistance hospitality suppliers obtain, services, and keep company by profitably driving demand from customers and converting them into loyal fans.

Backed by above 35 a long time of knowledge, we structure open, cutting-edge software to give the most efficient, dependable, and trusted methods for our shoppers. With experts in 175+ nations, we have a deep knowledge of the hospitality field and a motivation to enable our hotel partners to make unforgettable guest encounters. To locate out more about Amadeus, visit Follow us on: Facebook, Twitter, LinkedIn, and Instagram.

About Shiji / Shiji ReviewPro

Shiji Team provides computer software remedies and services for the hospitality, foodstuff support, retail and amusement industries, ranging from resort administration options, to food and beverage and retail units, payment gateways, info management, online distribution and far more. Established in 1998 as a network solutions service provider for motels, Shiji Group right now comprises 5,000 staff in 80+ subsidiaries and manufacturers, serving over 91,000 accommodations, 200,000 restaurants and 600,000 retail stores.

Shiji ReviewPro is the major guest working experience management software aiding hospitality develop into additional successful by accumulating and comprehending guest feedback info. The Shiji ReviewPro cloud-based mostly system incorporates Hotel Popularity, Visitor Surveys, Circumstance Administration and Visitor Communications.

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