Leveraging the two-way integration among Shiji’s ReviewPro and Concilio Labs allows Kempinski to make 360º guest profiles for hyper-customized guest support.


Barcelona 8th November 2022: ReviewPro, a Shiji Group model delivering the main Guest Practical experience Platform for hospitality, and Concilio Labs, a major provider in guest intelligence technology, integrate to empower a revolutionary 360-diploma tactic to guest profiles for Kempinski Hotels.

“The magic of excellent integrations is relieve of use, intra-operability, small overheads, and minimum amount suffering points”, suggests Riko Van Santen, Chief Information and facts Officer at Kempinski Resorts and Member of the Administration Board, “What stood out about Shiji’s ReviewPro’s open up API-integration was the efficiency of equally the know-how and the groups enabling a simplified ‘no headache’ encounter.”

Kempinski Accommodations carried out this integration to enrich guest profiles inside their lodge CRM. The intention is to realize guest preference in get to enhance operations and far better the guest practical experience, which has a positive effect on on the internet track record and the World Evaluation Index™ (The GRI™ is a international lodge benchmark score for visitor satisfaction).

“These times, it is no longer enough for manufacturers to depend on general segments to profile their attendees. They ought to draw on details from numerous sources and analyze it at the velocity of business enterprise, going outside of the CRM. Concilio’s Guest Perception Engine, coupled with Shiji’s ReviewPro system, delivers a holistic photograph of company that arrives from gathering, contextualizing, analyzing, and prescribing info. Hoteliers that prioritize visitor details and get advantage of know-how to assist them get nearer to their friends, are in a superior situation to keep ahead of the levels of competition and acquire the loyalty of the more and more empowered guest”, states Terri Miller, CEO at Concilio Labs.

Concilio’s Guest Perception Motor is designed to improve guest relationships by anticipating and responding to guest demands. Post-remain visitor comments is a important element as it delivers hoteliers with an option to understand the guest’s encounter, what really should be improved for all visitors, but more importantly, hoteliers can deal with every single guest’s issue prior to the guest’s following continue to be inside of the chain.

Shiji’s ReviewPro offers an increased and customizable Visitor Survey alternative enabling resort brands to get precise responses throughout the visitor journey. By using an integration into the Concilio Labs Guest Insight Engine, the guest profile is improved with opinions collected from surveys. Around consecutive stays the profiles can be utilized to give customized visitor assistance no matter whether that be in-space tastes, features, pursuits suggested, or services. This applies no matter if it is a returning guest at the same house or another one within just the portfolio.

“In a competitive luxury market the place purchaser acquisition is substantially better than that of shopper retention, personalised guest support is not only necessary, but rewarding.” claims Michael Kessler, CEO at ReviewPro, a Shiji Team brand name. “With our open API we aim to simplify the entry to visitor comments data, so that hoteliers can much better understand their guests’ choices, and even further improve the high-quality of the remain of their friends, make improvements to guest retention, boost RevPAR, and strengthen earnings.”


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About ReviewPro

ReviewPro, portion of the Shiji Group, delivers more than a ten years of knowledge and investment decision in innovation, continuing to be the benchmark of the hospitality business. The cloud-centered Guest Expertise Platform features Hotel Track record, Guest Surveys, Case Management, and Visitor Communication, an AI-driven automated chatbot option. ReviewPro owns the field-typical online name rating, the World-wide Critique Index™️ (GRI), a propriety algorithm centered on evaluation information collected from +140 OTAs and review sites in +45 languages. With more than, 60,000 establishments in +150 nations, ReviewPro gives the technology, guidance, and training to empower hoteliers to be greater.

For much more information make sure you check out: www.reviewpro.shijigroup.com

For push contacts: [email protected]

LinkedIn: https://www.linkedin.com/company/reviewpro


About Concilio Labs

Concilio Labs is on a mission to resolve important difficulties in hospitality today—those of guest personalization and resort loyalty—by creating impressive know-how remedies that press boundaries. Concilio’s Insight Motor, a visitor intelligence platform, empowers hoteliers with actionable insights to make customized visitor activities that go far beyond conventional and present abilities in other equivalent instruments. Other core provider offerings focus on visitor experience, which includes personalized mobile app and integrated scheduling motor answers for hoteliers searching to take their visitor engagement to the following amount. The management staff has a long time of proven expertise working with technological know-how leaders providing them the reliability and a deep being familiar with of the hospitality industry and its increasing requirements. Concilio Labs is a rapidly rising brand with places of work in the Washington, DC region, United Kingdom, and throughout Europe.

To study extra, visit conciliolabs.com

For press contacts: [email protected]

LinkedIn: https://www.linkedin.com/company/concilio-labs


About Kempinski

Established in 1897, Kempinski Resorts is Europe’s oldest luxury resort team. Kempinski’s abundant heritage of impeccable own service and superb hospitality is complemented by the exclusivity and individuality of its attributes. Today the Kempinski Group operates 81 accommodations and residences in 35 international locations and at present has much more than 26 prestigious initiatives under advancement about the world. Each individual five-star lodge demonstrates the toughness and achievements of the Kempinski manufacturer without having dropping sight of its heritage just about every one particular imbues the good quality attendees have arrive to anticipate from Kempinski though embracing the cultural traditions of its area. The portfolio comprises historic landmark houses, award-successful city lifestyle lodges, superb resorts and prestigious residences. Kempinski is a founding member of the World wide Lodge Alliance (GHA), the world’s premier alliance of unbiased hotel makes.




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