While the impacts of the COVID-19 pandemic on the tourism industry were harsh, there remained a terrific option for Siri Village Chiang Mai to commence a lodge enterprise for the to start with time.
Mr. Sirinphat Patchotikun (Khun Mai), the operator of Siri Village Chiang Mai Lodge, spoke about the background of the lodge.
“Originally, I was in the business of acquiring and selling land in Chiang Mai. In 2019, we purchased an outdated dwelling of Chao Phraya that is about 100 yrs aged and made it into a espresso store and photograph gallery,” he discussed.
“Because it is situated in the heart of the city and surrounded by many lodging and guesthouses, the cafe was popular between foreigners. Later on on, the landowner guiding the espresso store wanted to promote so we had the opportunity to purchase extra land and closed the shop in February 2019 to flip the put into a resort.”
Two many years later Siri Village Chiang Mai Lodge was opened, in August 2022, with the identify Siri from ‘Siri Mongkhon’ which means great grace. Flawlessly suited for a place which is surrounded by temples.
“From the practical experience of operating a espresso shop we experienced an knowing of the anticipations and demands of foreigners,” said Khun Mai.
“Travellers are eager to devote cash to have a fantastic practical experience and provider. Thus, we want to make a hotel that emphasises peace and serves the most effective support like home. With only 25 rooms, focusing on massive places, higher ceilings and impeccable cleanliness to satisfy the needs of worldwide tourists.”
Gaining obtain to world travellers with SiteMinder
Following stepping into the resort business enterprise, Siri Village Chiang Mai, Khun Mai was looking for a resolution to help with on the internet product sales marketing and marketing. It was proposed by hoteliers in Chiang Mai that SiteMinder was a key participant in making bookings.
“SiteMinder’s system simplifies on the internet sales for our enterprise,” he stated. “We can management price ranges, place availability and assess web income in one particular area in a extremely brief time.”
“Additionally, in conditions of internet marketing, SiteMinder is serving to our new resorts develop into extra seen and perfectly-recognized on-line. Pre-COVID we relied on shoppers from walk-ins and phrase of mouth, which is primarily Chinese visitors. We are now observing extra and far more bookings from buyers from nations around the world these types of as Europe and America.”
“At present, we are also seeing additional bookings from Loy Krathong,” Khun Mai continued. “90% of our Xmas and New Yr bookings have arrive by the procedure. It lets us see that shoppers are starting off to e-book in progress for 1-2 months extended.”
Simplify limited worker daily daily life with SiteMinder System.
Being a tiny resort but concentrating on 4-5 star company, Khun Mai focuses on the teaching and growth of constrained team prospective.
“Our staff are building alongside the way with the customers. Nearly all people in this article has no resort practical experience and know-how in working with new systems or methods,” he spelled out. “Some people today made use of to work in inns but always worked manually. So I’m made use of to filling out details or taking notes on paper.”
Introducing the SiteMinder platform is a new finding out curve for the full team.
“Because our lodge does not have a revenue or marketing division that goes to boost or outside of tourism occasions. Most of our workers are dependable for welcoming and furnishing the ideal on-internet site provider.”
“Adopting know-how like SiteMinder will save time in controlling gross sales responsibilities and minimizes the use of files and we can retail outlet details on the net. This offers staff far more time to aim on service get the job done. ”
Thank you Khun Mai and preserve up the fantastic operate at Siri Village Chiang Mai!