The importance of precise focusing on – that is, the act of achieving the right audience with the suitable offer you – is incredible, and we have tangible evidence to confirm it.

How personalisation can improve your income

Seafield Hotel

Seafield Resort is a 4-star gleaming gem in Gorey, Co. Wexford – just an hour away from Dublin metropolis. Surrounded by lush inexperienced grounds, the residence is only a stone’s throw from the pearly sands of Ballymoney Beach front which overlooks Tara Hill.


Built in a modern day vogue by an Italian architect, it’s no marvel the gentle-loaded lodge is a favorite for weddings. Their award successful Oceo spa is a tranquil haven which attracts people today significantly and extensive who are looking for a lavish practical experience just minutes from the Irish Sea.

Touching all bases

Due to the fact the commencing of 2022, our advertising staff worked pretty intently with the brilliant group in Seafield on refining factors of their electronic strategy in order to maximise profits. On undergoing a near evaluate of Google Analytics, we could plainly see the different styles of men and women, or ‘audiences’, who have been partaking with them. Even though we collected all of the on the net info, the team at Seafield did investigate in-household to check out what we were being looking at corresponded with their bookings. It seemed to examine out.

The moment we had our audiences described, we crafted distinct campaigns for each and every

Defining our audiences was the effortless aspect – subsequent came the marketing campaign crafting. Centered on every audience and their pursuits, the place they invested their time on the net and so on, we made the decision on platform and budget, all the whilst advising that the landing pages for each individual offer corresponded with the provides and other electronic action so there was a better probability of prospects following by.

Here’s a taster of the audiences we outlined and catered for:

  • Audience 1 – 23-34, only ladies, no little ones
  • Viewers 2 – 25-45, couples, no little ones
  • Viewers 3 – 25-50, partners, kids less than 15
  • Viewers 4 – 50 in addition, adult young children or none

As we crafted our strategies, we had conversations with the crew at Seafield and collectively realised we required content material that would appeal to the older cohort discovered as partaking with their brand name. As sensible, responsive and reactive as ever, the group at Seafield obtained to function arranging and viewing by means of numerous images shoots, curating each and each one thoroughly so what was made was superbly reflective of the manufacturer as nicely as becoming desirable to the audiences they ended up for. A great deal of do the job went into this by the group at Seafield. When all shoots were being completed, the team commenced introducing an array of magnificent images to their lender of content material across all on the internet platforms. Most importantly, there was loads of new content material that would speak and charm to a assortment of audiences.


They also invested time and exertion into curating a massive amount of new movie and images content material for summer time and autumn – seasonal material they can use and reuse more than the coming a long time offered its supreme large quality.

What had been the success?

“It is an complete enjoyment operating with the workforce at Web Affinity, they have been incredibly supportive, especially in excess of the past 12 months as we have labored closely together to refine our electronic marketing and advertising strategy. It’s fantastic to see the beneficial effect our attempts have had about the previous quantity of months and we glance ahead to continued progress heading into 2023.” – Kate Kavanagh, Product sales & Internet marketing Manager at Seafield Resort & Spa Vacation resort

Given that starting this journey, we have collectively worked hard to optimise campaign exercise so as to achieve great benefits, which incorporate:

2022 vs 2021

  • 18.54% enhance in income
  • 19% maximize in site visitors
  • 20.6% improve in transactions
  • 2.87% enhance in eCommerce conversion fee

2022 vs 2019

  • 69% increase in profits
  • 15% raise in targeted visitors
  • 30.9% raise in transactions
  • 18.38% raise in eCommerce conversion rate

The full revenue Seafield created from their access and frequency campaigns accounted for 62% of all round revenue by means of meta because commencing on March 1st, 2022.

“The staff at Seafield Hotel & Resort often have their finger on the pulse, looking for new means to excel their final results to new heights. That is in which our key concentrate on a new viewers tactic stemmed from. Seafield were being ready to put in the do the job with us to recognize our audiences and commit in collateral to assist any gaps that we identified. The success converse for them selves and we glimpse ahead to continuing this journey with the team.” – Aoife Nolan, Senior Digital Marketing and advertising Specialist at Internet Affinity 

We hope this gives you an sign of how crucial it is to thoroughly keep an eye on who your audiences are, because getting geared up with this information, which includes how to target them, will make all the variance to your accomplishment as a hotelier. As soon as you know particularly who you are concentrating on, you can correctly commit in collateral (pictures, movies etcetera) like Seafield did, that will genuinely enchantment to your audiences – and the effects will communicate for themselves.